printMAX Care
At printMAX, our entire business is built on the ethos of ‘exceeding expectation’ for you, our customers. A major part of this is to provide the very best support that enables you to make the most out of your print equipment and therefore increase your profitability and grow your business.
We therefore offer a wide range of support packages for all your pre-press, digital printers, presses and finishing equipment, which includes;
- Warranty and Breakdown cover;
- Accidental Damage cover;
- Nationwide Rapid Response Breakdown support;
- Comprehensive Telephone Support
- Extensive range of Team Training Courses
Parts cover
- All mechanical and electronic components
- Chassis, covers and fittings
- Print heads and ink train (provided that Roland approved inks are used and the machine is maintained as per the user manual and Roland guidelines)
- Roland external drying units
- Roland take-up systems
Software cover
- Roland supplied RIP software
- Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles
Other cover
- Telephone, email and web support for software, hardware and Roland consumables
- Engineer support for hardware
- A loan machine**, for when a repair will take longer than expected
- Free system upgrades – physical, system, and software when available
Exclusions
Original printMAX Care warranty does NOT include:
- Consumable items such as waste bottles, cutting blades, blade holders, cutter protection strips and media
- Accidentally or maliciously caused physical damage, including a print head striking the media
- Damage to the system caused by inappropriate use. For printers this includes damage to print heads or ink supply systems caused by inappropriate ink use
- Support for non-Roland supplied products
- Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
- Damage to equipment caused in transit, if method of transit has not been agreed by printMAX or an approved logistics company.
Call us today on 0800 567 7676 to discuss our printMAX Care packages and how our range of Training Courses could benefit your business.
Full Terms & Conditions are available here
